FREQUENTLY ASKED QUESTIONS

SHIPPING & DELIVERY

• How are your products delivered?

  We offer different delivery methods depending on the size and weight of your order. Smaller items are shipped as parcels, while larger furniture is delivered by a shipping provider. The exact shipping cost will be shown at checkout before you confirm your purchase.

  For larger deliveries, you’ll need to provide a phone number so our delivery partner can contact you to schedule a suitable time. Either we or the transport company will reach out to arrange this.

  If your delivery address is hard to access by truck or has other limitations, please let us know in advance. If we’re not informed and the delivery can’t be completed, you may be responsible for any extra costs.

  Most of our furniture is delivered to the property boundary/curbside, or as parcel delivery to a pick-up point. For some postal codes, you may be able to choose in-home delivery for an additional fee – this option will appear at checkout if available.

  If your delivery can’t be completed due to reasons you’re responsible for, you’ll need to cover the cost of returning the item. In some cases, we may cancel the order and refund your payment.

  Please note: We do not deliver to certain islands or remote areas (e.g. the Faroe Islands or Greenland). If you can’t select your address at checkout, delivery to that location isn’t supported.

• How long is the delivery time?

  The delivery time depends on the product and delivery method. At checkout, you will see:

  • Estimated delivery time for each product.
  • Available delivery options depend on the postal code.

  If you order multiple items with different delivery times, the entire order will be shipped when all items are in stock.

  We monitor all orders and will notify you via email in case of any delivery delays. If the delivery is delayed and you no longer wish to proceed with the purchase, you may in some cases cancel the purchase. However, we disclaim any compensation claims for delays.

• How do I track my home delivery?

  You'll find a tracking link in your order confirmation. The tracking number becomes active once your order leaves our warehouse and can then be used on the carrier’s website.

  Please note that it may take up to 48 hours (Monday–Friday) after placing your order for the tracking number to become active.

• Can I change my delivery address or phone number after placing an order?

  It is possible to change the delivery address or phone number as long as the order has not been dispatched from our warehouse. Once the goods have left our warehouse, we are unfortunately unable to make any changes to the order.

  • Orders are usually processed within 24 hours if the items are in stock.
    
    
  • To ensure the change can be registered in time, please contact us no later than 8:00 AM on the next working day after placing your order.
    
    
  • If the order has already been dispatched and the delivery fails, the goods will automatically be returned, and a shipping fee of €29 (except Denmark where the fee is 195 DKK) for parcel service delivery or €89 (except Austria, where the fee is €99, and Denmark where the fee is 595 DKK) for home delivery will be charged.

• What happens if I can't receive my delivery?

  If you’re unable to receive your order at the time of delivery, the following applies:
  
  

  Schenker Pickup Station

  Your parcel will be held for the number of days listed below. If not collected in time, it will be returned to us and a return shipping fee of €29 will apply (except Denmark, where the fee is 195 DKK).

  • Denmark: 7 days

  • The Netherlands: 10 days

  • Belgium: 10 days

  • Czech Republic: 5 days

  • Poland: 7 days
    
    

  Schenker Home Delivery

  If the delivery cannot be completed within 15 days, the item will be returned and a return shipping fee of €89 will be charged (except Austria: €99, and Denmark: 595 DKK).

  If you know you won’t be able to receive your delivery on the scheduled date, please contact us at contact@rowico.com and we’ll do our best to find a solution together.

• What do I do if part of my delivery is missing?

  Check if the order has been shipped in multiple parcels by searching for your tracking number (found in the delivery notification or via a link in your order confirmation). There you can see how many parcels your delivery contains.

  Contact us at contact@rowico.com if the package is still missing after a few days.

• Can I get help with in-home delivery?

  We generally only offer home delivery to the property boundary/curbside or parcel delivery to pick-up points. For certain postal codes, in-home delivery using standard furniture transport is available for an additional fee. If this option is available for your address, you can select it at checkout. The costs will be specified at checkout.

• Do you offer assembly of the furniture?

  No, we do not offer assembly. Our furniture is delivered either fully assembled, partially assembled, or in flat packages with clear assembly instructions. On the product page, under Other specifications, you will find information about what applies to the specific product you are interested in.